Find Phone Repair Near You

Phone and Apple Watch repair symptoms

• Face ID stopped working

  Dirt over the Face ID sensors can block recognition. Wipe that area and move any case edge or screen protector covering it.

  Find a repair near you: Face ID stopped working
• 

  Battery runs down between charges

  Battery wear means more trips to the charger. If the drain started suddenly, check which apps are using power before blaming the battery.

  Find a repair near you: Battery runs down between charges
• 

  Phone plugged in but not charging

  A cable that won't push fully into the port often has lint in its way. Don't force it. Test another cable and adapter before buying a replacement port.

  Find a repair near you: Phone plugged in but not charging
• 

  Phone rings with a black screen

  Calls coming through mean the phone has power, even with a blank display. A broken screen or software freeze can explain it, so force restart before arranging screen repair.

  Find a repair near you: Phone rings with a black screen
• 

  Apple Watch battery won't charge

  The charging puck can be the culprit when a watch looks dead. Try a different compatible charger, with the watch back clean and resting flat against it.

  Find a repair near you: Apple Watch battery won't charge
• 

  Touch screen not working

  Wet fingers or moisture on intact glass can confuse touch. Dry both and restart. Cracks alongside dead patches suggest the screen itself is broken.

  Find a repair near you: Touch screen not working
• 

  Won't start or keeps restarting

  A worn battery can cause shutdowns, while faulty software can trap a phone at startup. Tell the shop if this began after an update, fall or spill.

  Find a repair near you: Won't start or keeps restarting
• 

  Wet phone stopped working

  Water inside can short electrical connections. Unplug the charger, turn the device off and leave it off rather than repeatedly pressing the power button.

  Find a repair near you: Wet phone stopped working

How phone faults get checked

Testing starts by separating a power fault from a screen fault. The technician checks how the phone responds to charging, buttons and calls, then looks for cracks or signs of liquid inside. A phone that rings with no picture needs different checks from one drawing no power.

The failed part sets the work involved. A screen or battery repair means opening the casing and unplugging internal connections. Charging trouble may call for port cleaning, a replacement port or repairs to the circuit board. Depending on the model, attached parts may need to move to the replacement screen, and software setup may be required.

After reassembly, checks should cover touch across the display, charging, cameras, microphones, speakers and face or fingerprint unlocking on models that support it. Ask whether the repair affects water resistance. New adhesive alone doesn't mean the original protection remains.

Repair the phone or replace it

Replacing the device becomes more reasonable when several things are failing together. A damaged display, weak battery and corroded charging connection deserve a combined quote before you agree to individual repairs.

An older phone with ongoing security support may still meet your needs after a single repair. Check the manufacturer's support information for your exact model. Part availability matters too, especially if a suitable screen or battery is difficult to source.

Data can be worth saving even when the phone isn't worth keeping. Check your backups before making that decision, and explain which files are missing. Recovery and restoring normal operation are different goals. Neither a replacement phone nor a replacement main board brings back files stored only on the original hardware.

What to ask the repair shop

• What do I owe if you can't repair it?

  Ask about charges for opening, testing and attempted repairs. A phone that still won't turn on may leave you with a bill.

• Will you call before trying a different repair?

  Put a note on the job saying further work needs permission. One unsuccessful battery replacement shouldn't trigger extra part swaps you haven't agreed to.

• Where does the replacement battery come from?

  The quote should name the battery being installed and its supplier. Ask if it's unused or taken from another device.

• Can testing happen without access to personal content?

  Keep account passwords private. Find out what needs an unlocked phone, who will handle it and if you can unlock it yourself for those checks.

• Can you show me what works at pickup?

  Compare incoming checks with the finished work, including touch response and cameras.

• Does your warranty cover mistakes made during the repair?

  Coverage for a faulty part may leave questions about labor. Get both spelled out, along with the steps for reporting trouble.

Getting your device ready

• Record the clues

  Start your notes with when the fault began. Add clues like a cable that only works tilted, a recent fall or a splash.

• Save your files

  Copy photos and contacts somewhere else and check that they open. Say so if a dead phone has the only copy.

• Ask about unlocking

  A passcode lets someone open your phone. Ask which tests require access and if you can unlock it in person.

• Handle account settings yourself

  Keep Apple and Google account passwords private. If turning off Find My is required for the work, change that setting yourself.

• Pack only what helps

  Keep the case, physical SIM and removable memory card at home. Pack the suspect cable or Apple Watch charger for charging trouble.