Geek Squad repairs iPhones in Jersey City at a counter inside a larger electronics store. The counter accepts phones for repair regardless of where they were purchased. The business says its agents are trained by Apple and use Apple parts for Apple repairs.
Appointments can be scheduled for service in the store. The business also offers a mail in exchange process. Support is available by phone, online and in the home, giving customers several ways to get help. Geek Squad describes a national team of more than 20,000 agents, with help available through its stores as well as remotely.
File transfers are available for customers moving files from an old gaming system or hard drive to another device. The counter also offers data backup for customers who need a separate copy of the files stored on their devices.
Written from bestbuy.com, the shop's own website.